Nos clients témoignent

Vos opinions sur
logo-google

5
Tre Lucas
This was the best service I have received getting into a new vehicle! Sales associate Zachary and Financial Advisor Mam, went above and beyond to meet my needs. Zach was excellent and efficient whenever I had a question. Mam also had great communication and solutions to everything I wanted. I highly recommend this dealership to anyone who wants no stress, and to leave all smiles! Thank you again.
4
roger gandhi
Good and very friendly walk extra mile to make sure you got what you want and you are happy!! specially Alex very loyal he simply told us any time u need any help or problem with vehicle you are buying u let me know i am here i zm not going anywhere that gives you comfort n positive vibes!! Again thank u Akex N Valerie!! ( Val) Stay Blessed!!
1
Charles H
Resume: We don’t recommendations this car dealer. They are not honest and don’t respect what they promised. Here how it happened: We got an agreement on price of the car with the seller (Olivier Paul) on the phone and the last thing to deal with was an arrangement to fixe a big scratch on the car (we discovered this big scratch by the way at the last minute when the seller sent extra pictures. We had never seen it on their ad). The car dealer is located at 3h of a round trip driving from my house so we didn’t want to waste our time. We arrived there and the sales director intervened to our conversation with the seller: - he tried to sell an inspection of 1500$ so that the car can be certified while the car is still in warranty. - he told us that he can make a transfer to our name for the tracking system Tag for 300$. We didn’t accept it and we called later on that it costs only 49$ to transfer the Tag contract. - he tried to sell a long term warranty but we refused. Moreover, once he knew that we don’t need any financing plan,(and we said No to all his proposals) , he maintained that he couldn’t let us the agreed price with the seller! So he raised the price of the car to the original one! He even added that the seller’s job was to bring customer to the office and his seller did a great job! We felt so bad for his seller who told his director that he already consulted another director the day before and this person allowed him to offer such an agreement to us. However, the director we met that day didn’t want to hear anything from his seller. He continued arguing that the seller didn’t know the cost of the vehicle and he can’t honoured what the seller agreed with us! And he wouldn’t pay anything to get the car fixed from the big scratch ! The poor seller couldn’t add a word! We are so disappointing by this dishonnest business. Also please pay attention to the price on their ad. Even if it’s an used car, they will add preparation fees on the final price while all other car dealers in town add this fees only to the brand new cars! We are bringing also our complaint to Chrysler Canada.
5
Mike C
The service we received in dealership was excellent. The staff is all very friendly and make you feel welcomed. Dealing with them was not stressful at all.
2
Felipe Cachoeira
Excellent sales service. Fast and "hassle-free". There was a small communication failure between the sales and after-sales departments that led to some setbacks when changing winter tires, for example, but I received exceptional support from Jonathan Lépine who managed the situation and resolve the problem. It's impossible to get it right 100% of the time, but understanding the customer's needs and complaints is what makes a company big! Editing 7 months later... Unfortunately, I had another "incident" with the company. This time, it was related to collateral damage after an interior and exterior wash service promised upon delivery of the vehicle, which was completed almost a year later. After receiving the vehicle on Thursday at 1 p.m., everything was spotlessly clean. The service had been excellent. The bodywork was polished, and the interior (carpets, upholstery, and dashboard) looked brand new! I couldn't be happier, as I finally had my car exactly as I'd envisioned it on delivery day. However, since I live next door to the dealership, I didn't use the multimedia screen for any functions and didn't notice anything unusual. However, on Friday, I started experiencing problems with what I thought was the connection between the console and my iPhone: the CarPlay connection was intermittently interrupted. Only on Saturday did I suspect it might be the console. This is because, without any device connected, I could hear audible feedback from screen taps (no one was touching). That's when I also noticed that the time displayed on the console was exactly one hour off. I immediately made a video of all this happening, and in it, you can see the console switching between different system pages without anyone interacting with the screen (ghost touches) and without any device connected to it! On Monday, I contacted the company, which offered me an appointment for a service on Wednesday. Today, Wednesday, I was informed that I would have to pay the service fee, and because I have an extended warranty, if the warranty covers the damage, the fee would be refunded. Otherwise, in addition to the fee, I would have to choose whether or not to pay for the repair. Needless to say, I was shocked. My multimedia console was working perfectly when I took my car in for an interior and exterior wash last week. The abnormal behavior started after the service. But do I still need to activate my warranty? It makes no sense! The service team even made me look crazy by relating the events, claiming that "there is absolutely no way the aesthetics team could have caused the damage." Here's a (non-exhaustive) list of how these events MAY be related: 1) Using very damp cloths, hot steam, or excessive liquid sprays: This could cause moisture to seep between the screen layers or into the touchscreen connector. 2) Using an inappropriate chemical product, such as all-purpose cleaner or high-concentration isopropyl alcohol: This could damage the screen coating or seep through the edges, leaving conductive or corrosive residue on the surface. 3) Excessive pressure/flexion to polish or dry: This is my biggest suspect, since the screen was very clean compared to when the vehicle was washed. Besides causing internal misalignment of the screen layers, excessive pressure could cause microcracks in the internal glass or the touchscreen. 4) Liquid entering the electronic module behind the screen if it has been excessively moistened. One hypothesis is that this behavior may have been observed inside the dealership after the car wash, and the "solution" was a battery disconnect (hardware reset). This would explain the one-hour delay in the console clock. The truth is, the dealership didn't even want to investigate the case and "took advantage" of my extended warranty to blame the problem on me. In the end, I chose not to leave the car again and will wait for the console to stop working completely before filing a warranty claim (hoping it will cover it). The phantom touchs that prevent the console from working for now occur randomly.
Aucune nouvelle pour le moment