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This was the best service I have received getting into a new vehicle! Sales associate Zachary and Financial Advisor Mam, went above and beyond to meet my needs. Zach was excellent and efficient whenever I had a question. Mam also had great communication and solutions to everything I wanted. I highly recommend this dealership to anyone who wants no stress, and to leave all smiles! Thank you again.
Resume: We don’t recommendations this car dealer. They are not honest and don’t respect what they promised. Here how it happened:
We got an agreement on price of the car with the seller (Olivier Paul) on the phone and the last thing to deal with was an arrangement to fixe a big scratch on the car (we discovered this big scratch by the way at the last minute when the seller sent extra pictures. We had never seen it on their ad).
The car dealer is located at 3h of a round trip driving from my house so we didn’t want to waste our time. We arrived there and the sales director intervened to our conversation with the seller:
- he tried to sell an inspection of 1500$ so that the car can be certified while the car is still in warranty.
- he told us that he can make a transfer to our name for the tracking system Tag for 300$. We didn’t accept it and we called later on that it costs only 49$ to transfer the Tag contract.
- he tried to sell a long term warranty but we refused.
Moreover, once he knew that we don’t need any financing plan,(and we said No to all his proposals) , he maintained that he couldn’t let us the agreed price with the seller! So he raised the price of the car to the original one!
He even added that the seller’s job was to bring customer to the office and his seller did a great job! We felt so bad for his seller who told his director that he already consulted another director the day before and this person allowed him to offer such an agreement to us.
However, the director we met that day didn’t want to hear anything from his seller. He continued arguing that the seller didn’t know the cost of the vehicle and he can’t honoured what the seller agreed with us! And he wouldn’t pay anything to get the car fixed from the big scratch !
The poor seller couldn’t add a word! We are so disappointing by this dishonnest business.
Also please pay attention to the price on their ad. Even if it’s an used car, they will add preparation fees on the final price while all other car dealers in town add this fees only to the brand new cars!
We are bringing also our complaint to Chrysler Canada.
The service we received in dealership was excellent. The staff is all very friendly and make you feel welcomed. Dealing with them was not stressful at all.
I live in Ontario and my husband found them on Facebook. He got in touch with Yannick and from then on it was smooth sailing. They made sure the car was in perfect condition before delivering it. They found a crack on my headlight so they sent the car to Mazda to get an OEM light.
The car was delivered to us and it is almost mint condition. I am very pleased with the car and the staff, especially Yannick and M. Ayouche, they answer their texts quite fast and they always kept me updated.
Thank you.
I highly recommend!!!!
Angie & Jason
Excellent sales service. Fast and "hassle-free". There was a small communication failure between the sales and after-sales departments that led to some setbacks when changing winter tires, for example, but I received exceptional support from Jonathan Lépine who managed the situation and resolve the problem. It's impossible to get it right 100% of the time, but understanding the customer's needs and complaints is what makes a company big!
