Your opinions on
I’m going to give 3 stars because I feel 1 would not be fair as I can only rate my personal experience. I reached out to this dealer 5 days before my visit, I texted back and forth numerous times and confirmed my appointment around 1 hour before my arrival with the salesperson I was to meet.
I was looking at 2 SUVs.
I showed up exactly on time and the sales rep who on 2 occasions told me to ask for him when I arrived, was nowhere to be found…sure it can happen…it shouldn’t, but it can. I was then told that said salesperson would be finding me someone else to look after me…hopefully he would advise them of why I was there and they would have at least minimal knowledge of my visit….nope…
My wife and I waited and waited and nothing/no one….finally a nice gentleman approached us and at this point I realized no one else was coming and since I drove quite the distance, I mentioned why I was there. He proceeded to get the keys for the 2 SUVs which by the way were outside (in a snow storm) covered in snow and filthy. I agreed to take the first SUV for a test drive and when I opened the door the interior was disgusting, the leather was filthy, it reeked of cigarette smoke and had personal items throughout the vehicle. Apparently it was being driven by the dealership manager (probably completely unaware it was being looked at today). I took it for the test drive as I had come all this way, but i literally went around the corner and back as the small and dirt in the vehicle were so bad.
I returned the vehicle , shook the gentleman’s hand and left…I was fuming and more importantly I was disappointed.
I never judge anyone on 1 bad experience, and I don’t normally write reviews, but I reached back out to the dealerships text line (the same day) and explained my disappointment and till now, no one has responded…so I felt, to at least help maybe 1 other person from having to deal with the very disappointing service at this dealership, I’d write my side of the story.
I’m not going to accuse the dealership of loosing a sale as I am honestly still shopping, but I would simply like to ask them to “do better”.
UPDATE 1-20-2026
I received a follow-up call today from the Grenier Chrysler dealership manager (Fabio) who was an absolute professional and gentleman. We discussed the situation and unfortunately not every experience can be the best. He quickly apologized and admitted this is not the experience that this dealership wants to display. He offered multiple options to correct it and i will definitely following up with him in the future.
To any other dealerships out there, take this as an example, you might make a mistake or have a bad day, but when you reach out personally and try to solve it...it means the world.
To the Grenier family...you are lucky to have Fabio on your team!
I don’t usually write reviews, but my experience at Grenier Chrysler Terrebonne genuinely deserves recognition. From the moment I walked in, the atmosphere felt welcoming, calm, and professional — the kind of environment that immediately puts your mind at ease when making a big purchase.
Adil, my sales rep, was incredible. Friendly, patient, and genuinely invested in helping me. He didn’t rush anything and made sure I had all the information I needed. You can tell he really cares about his clients. He went above and beyond, and I truly appreciate that.
F&I -Isabelle made the entire process smooth and stress-free. She’s cheerful, direct in the best way, and clearly knows what she’s doing. She explained everything with clarity, answered all my questions, and made me feel confident in every decision. Her energy is contagious and she’s incredibly attentive.
I also had the chance to meet Farshid — I believe he’s the big boss — and he left a strong impression. He’s a great listener, very friendly, and creates a no-pressure atmosphere that you don’t always find in dealerships. Just being around him, you can tell he sets a positive tone for the whole team.
I briefly met Jonny as well. Even from that short interaction, I could tell he’s a genuinely good guy with a great presence.
Overall, this dealership feels different — in a very good way. The team works with honesty, respect, and care. Buying my Mach-E Long Range Premium here was not just a transaction; it was a great experience, and I’m grateful for everyone involved.
Thank you, Grenier Chrysler Terrebonne. You’ve earned a customer who’ll happily recommend you to others.
A1- 5 star service. Love these Guys and Gals.
John, Shana, Isabelle all great people. Helped me out, open and courteous.. would buy again. Excited and Happy
Zakary beldjord
I would like to sincerely thank you for your outstanding service and support during the purchase of my car. Your professionalism, patience, and attention to detail made the entire process smooth and enjoyable. I truly appreciate the time and effort you dedicated to helping me, and I am very satisfied with my experience.
It was a pleasure working with you, and I will gladly recommend you to others who are looking for a vehicle.
I came in looking for a jeep wrangler in the Sarge green color and Olivier really went above and beyond to help me find my dream jeep! He explained and answered all my questions and doubts I had about w jeep and worked with his manager to give me the best deal. Even though it didn’t work out now I will definitely be coming back for my dream car in the future! Thank you Olivier!
