Your opinions on
Extremely poor communication.
Reached out as an out-of-province buyer on a 2022 Ram 2500 Laramie. Sent all requested trade details and made a serious purchase offer, only to be completely ghosted by sales management. No follow-up, no counter-offer, no communication whatsoever.
If this is how they treat cash-ready buyers trying to finalize a deal, I can only imagine how bad their after-sale customer service is. Took my money and business elsewhere."
Service department is a complete joke. Sebastian and the director of service are completely incompetent. I dropped off my 2022 wrangler 4xe 2 weeks ago because it wouldn’t start anymore unless it was boosted and even at that a couple times it wouldn’t start. I had no choice to drop it off last minute on a Thursday night. I had the car scanned by my mechanic because it had a check engine light on. Scans came back as low voltage and modules not communicating anymore. I know based on the fact that Friday is a short day they wouldn’t touch my car till Monday or Tuesday. I left the parts clerk instructions which he wrote down. Super nice guy btw. I said do the recall on the hybrid battery if that doesn’t solve the issue and isn’t pulling energy from my 12v since I changed it 6 months ago. Test the aux battery because multiple people who are techs at other Chrysler dealerships said it’s highly likely that. Monday, Tuesday and Wednesday I called multiple times to no avail. I kept getting back an automated text from an advisor and I would answer but they wouldn’t. On Wednesday after the 4th call of the day someone answered told me there’s always problems with those recalls. I asked for a courtesy car is available because I haven’t been able to go to work. He told me there’s one coming back in an hour and he’d call me to come get it. I said fine he never called back. Then on that Thursday I call multiple times I finally get a call back for Sebastian to tell me they’re 7 hours into a diag and that there’s a problem but they can’t find it and I’d have to pay for it. Shocked as I never authorized or signed for that amount of time I refused to pay and asked if they followed my instructions and he told me that I said they can take as much time as they like. They eventually wanted me to only for pay for 3 hours. I asked if they checked the aux battery, he sounded like he didn’t know what I was talking about. On the work order all they did was scan, erase codes and go on road tests till the engine light came back on and apparently checked for bad wires which there were none. Friday he then proceeded to lie to me on the phone saying that I towed the car in which I didn’t I drove it there myself. That they have recording of me over the phone authorizing time which i replied please provide that because I hadn’t spoken to anyone before Thursday regarding the issues on my car. I would’ve gladly paid for an hour or two plus and aux battery of it was that. I really needed my car back so I paid 3 hours for absolutely nothing and when I got my car back the left the glove box on the floor, speaker apart and random screws on my cup holder. Now I still have a problem and need to wait till my mechanic is available to change my aux battery.
Avoid this service department if you could. Complete joke.
We visited this car dealer and were assisted by John Khadri, the sales agent. He explained to us everything we need to know and helped us get the best deal for the jeep we wanted to buy. I would say he is “your go-to-guy” if you need someone who is knowledgeable and trustworthy. Thanks for the excellent service 👍highly recommended by G & V Trentin
The service i received from Sebastien was 5 stars.
The only thing that bothers me is the price, cost me 385$ for an oil and tire change.
I find that very expensive.
For the rest, there service is great. Very friendly.
Only the sales rep is good.
Service sucks if I can put zero I would.
Besides losing the car for a month and a half in service… because they do the minimum, reactive, don’t try and only do why is told from Stelantis and it’s also wrong info….
Asked for touch up paint they gave me the wrong one. I double confirmed with them BECAUSE It looked wrong to me. Sure enough it was darker. And after searching on Amazon myself I see that they gave me PSC instead of PSE
Asked for tire change didn’t bring the tires back from storage wasted over an hour of waiting for a TIRE CHANGE,
They also pushed my appointment 45 mins later.
They can’t service a car, they can’t keep their appointment times, they only say nice things to your face but behind the scenes are not acting in your interest.
I am never coming back here again… ever.
Do yourself a favour drive somewhere else.
Goodbye forever sticker came off the car day after I got it back.
