Your opinions on
Service department is a complete joke. Sebastian and the director of service are completely incompetent. I dropped off my 2022 wrangler 4xe 2 weeks ago because it wouldn’t start anymore unless it was boosted and even at that a couple times it wouldn’t start. I had no choice to drop it off last minute on a Thursday night. I had the car scanned by my mechanic because it had a check engine light on. Scans came back as low voltage and modules not communicating anymore. I know based on the fact that Friday is a short day they wouldn’t touch my car till Monday or Tuesday. I left the parts clerk instructions which he wrote down. Super nice guy btw. I said do the recall on the hybrid battery if that doesn’t solve the issue and isn’t pulling energy from my 12v since I changed it 6 months ago. Test the aux battery because multiple people who are techs at other Chrysler dealerships said it’s highly likely that. Monday, Tuesday and Wednesday I called multiple times to no avail. I kept getting back an automated text from an advisor and I would answer but they wouldn’t. On Wednesday after the 4th call of the day someone answered told me there’s always problems with those recalls. I asked for a courtesy car is available because I haven’t been able to go to work. He told me there’s one coming back in an hour and he’d call me to come get it. I said fine he never called back. Then on that Thursday I call multiple times I finally get a call back for Sebastian to tell me they’re 7 hours into a diag and that there’s a problem but they can’t find it and I’d have to pay for it. Shocked as I never authorized or signed for that amount of time I refused to pay and asked if they followed my instructions and he told me that I said they can take as much time as they like. They eventually wanted me to only for pay for 3 hours. I asked if they checked the aux battery, he sounded like he didn’t know what I was talking about. On the work order all they did was scan, erase codes and go on road tests till the engine light came back on and apparently checked for bad wires which there were none. Friday he then proceeded to lie to me on the phone saying that I towed the car in which I didn’t I drove it there myself. That they have recording of me over the phone authorizing time which i replied please provide that because I hadn’t spoken to anyone before Thursday regarding the issues on my car. I would’ve gladly paid for an hour or two plus and aux battery of it was that. I really needed my car back so I paid 3 hours for absolutely nothing and when I got my car back the left the glove box on the floor, speaker apart and random screws on my cup holder. Now I still have a problem and need to wait till my mechanic is available to change my aux battery.
Avoid this service department if you could. Complete joke.
I’m going to give 3 stars because I feel 1 would not be fair as I can only rate my personal experience. I reached out to this dealer 5 days before my visit, I texted back and forth numerous times and confirmed my appointment around 1 hour before my arrival with the salesperson I was to meet.
I was looking at 2 SUVs.
I showed up exactly on time and the sales rep who on 2 occasions told me to ask for him when I arrived, was nowhere to be found…sure it can happen…it shouldn’t, but it can. I was then told that said salesperson would be finding me someone else to look after me…hopefully he would advise them of why I was there and they would have at least minimal knowledge of my visit….nope…
My wife and I waited and waited and nothing/no one….finally a nice gentleman approached us and at this point I realized no one else was coming and since I drove quite the distance, I mentioned why I was there. He proceeded to get the keys for the 2 SUVs which by the way were outside (in a snow storm) covered in snow and filthy. I agreed to take the first SUV for a test drive and when I opened the door the interior was disgusting, the leather was filthy, it reeked of cigarette smoke and had personal items throughout the vehicle. Apparently it was being driven by the dealership manager (probably completely unaware it was being looked at today). I took it for the test drive as I had come all this way, but i literally went around the corner and back as the small and dirt in the vehicle were so bad.
I returned the vehicle , shook the gentleman’s hand and left…I was fuming and more importantly I was disappointed.
I never judge anyone on 1 bad experience, and I don’t normally write reviews, but I reached back out to the dealerships text line (the same day) and explained my disappointment and till now, no one has responded…so I felt, to at least help maybe 1 other person from having to deal with the very disappointing service at this dealership, I’d write my side of the story.
I’m not going to accuse the dealership of loosing a sale as I am honestly still shopping, but I would simply like to ask them to “do better”.
UPDATE 1-20-2026
I received a follow-up call today from the Grenier Chrysler dealership manager (Fabio) who was an absolute professional and gentleman. We discussed the situation and unfortunately not every experience can be the best. He quickly apologized and admitted this is not the experience that this dealership wants to display. He offered multiple options to correct it and i will definitely following up with him in the future.
To any other dealerships out there, take this as an example, you might make a mistake or have a bad day, but when you reach out personally and try to solve it...it means the world.
To the Grenier family...you are lucky to have Fabio on your team!
I don’t usually write reviews, but my experience at Grenier Chrysler Terrebonne genuinely deserves recognition. From the moment I walked in, the atmosphere felt welcoming, calm, and professional — the kind of environment that immediately puts your mind at ease when making a big purchase.
Adil, my sales rep, was incredible. Friendly, patient, and genuinely invested in helping me. He didn’t rush anything and made sure I had all the information I needed. You can tell he really cares about his clients. He went above and beyond, and I truly appreciate that.
F&I -Isabelle made the entire process smooth and stress-free. She’s cheerful, direct in the best way, and clearly knows what she’s doing. She explained everything with clarity, answered all my questions, and made me feel confident in every decision. Her energy is contagious and she’s incredibly attentive.
I also had the chance to meet Farshid — I believe he’s the big boss — and he left a strong impression. He’s a great listener, very friendly, and creates a no-pressure atmosphere that you don’t always find in dealerships. Just being around him, you can tell he sets a positive tone for the whole team.
I briefly met Jonny as well. Even from that short interaction, I could tell he’s a genuinely good guy with a great presence.
Overall, this dealership feels different — in a very good way. The team works with honesty, respect, and care. Buying my Mach-E Long Range Premium here was not just a transaction; it was a great experience, and I’m grateful for everyone involved.
Thank you, Grenier Chrysler Terrebonne. You’ve earned a customer who’ll happily recommend you to others.
Zakary beldjord
I would like to sincerely thank you for your outstanding service and support during the purchase of my car. Your professionalism, patience, and attention to detail made the entire process smooth and enjoyable. I truly appreciate the time and effort you dedicated to helping me, and I am very satisfied with my experience.
It was a pleasure working with you, and I will gladly recommend you to others who are looking for a vehicle.
I came in looking for a jeep wrangler in the Sarge green color and Olivier really went above and beyond to help me find my dream jeep! He explained and answered all my questions and doubts I had about w jeep and worked with his manager to give me the best deal. Even though it didn’t work out now I will definitely be coming back for my dream car in the future! Thank you Olivier!
