Job Opportunities

May 06 2019,

Polisher

The main tasks are listed below, but the customer service specialist may be assigned to other duties.

  • Carry out the interior and exterior washing of the customers' vehicles and those of the concession;
  • Proceed with the shampoo of the motor;
  • Proceed the polish and the compound
  • Apply the appropriate aesthetic treatments;
  • Perform any other related duties.
Read more

May 06 2019,

Detailing specialist

The main tasks are listed below, but the customer service specialist may be assigned to other duties.

  • Wash vehicles;
  • Clean and shampoo the inside

Requirements

  • Meticulous and hardworker
  • Focused on the job's results
  • Motivated and punctual
  • Resourceful
Read more

April 25 2019,

Telemarketing agent

The main tasks are listed below, but the customer service specialist may be assigned to other duties.

  • Communicate with customers by phone, text message or e-mail to transmit the requested information;
  • Identify customer needs ;
  • Assist clients when browsing the websites of Grenier Automobile;
  • Track each conversation (phone, text, email, etc.) in the software;
  • Try to get a dealership appointment or interest to buy or rent a new vehicle;
  • Solicit customers at the end of the lease;
  • Process redemption and lease transfer calls and attempt to convert them into a sales opportunity;
  • Ensure that each client has a response within 15 minutes during the week and 3 hours during the weekend;
  • Build a relationship of business and trust with customers;
  • Transmit customer feedback to the BDC manager Participate in team meetings, workshops and training sessions;
  • Answer all "Phone-up";
  • Maintain a high level of product knowledge Always be aware of the dealer's promotions and offers;
  • Respond in a professional and courteous manner to customer requests;
  • Use appropriate language in communications with clients and colleagues;
  • Ensure that a good level of French and English is used during communications;
  • Respect clothing according to the code of the concession;
  • Relaunch clients 1 time for 30 days or more and 1 time for 60 to 90 days;


Requirements

  • Excellent interpersonal skills;
  • Talent in negotiation Ability to solve problems;
  • Autonomy Ease with the Office suite;
  • Bilingualism Minimum 2 years experience in a customer contact center;
  • Knowledge of the automotive field (an asset);
  • Ability to work with multiple software;
  • Sense of organization ;

We offer

  • Full-time and permanent position Competitive compensation;
  • Social advantages ;
  • Bonus plan based on performance;
  • Regular schedule, day, evening and weekend;
    • Employee discount
Read more

April 25 2019,

Call center argent

The main tasks are listed below, but the customer service specialist may be assigned to other duties.

  • Communicate with customers by phone, text message or e-mail to transmit the requested information;
  • Identify customer needs ;
  • Assist clients when browsing the websites of Grenier Automobile;
  • Track each conversation (phone, text, email, etc.) in the software;
  • Try to get a dealership appointment or interest to buy or rent a new vehicle;
  • Solicit customers at the end of the lease;
  • Process redemption and lease transfer calls and attempt to convert them into a sales opportunity;
  • Ensure that each client has a response within 15 minutes during the week and 3 hours during the weekend;
  • Build a relationship of business and trust with customers;
  • Transmit customer feedback to the BDC manager Participate in team meetings, workshops and training sessions;
  • Answer all "Phone-up";
  • Maintain a high level of product knowledge Always be aware of the dealer's promotions and offers;
  • Respond in a professional and courteous manner to customer requests;
  • Use appropriate language in communications with clients and colleagues;
  • Ensure that a good level of French and English is used during communications;
  • Respect clothing according to the code of the concession;
  • Relaunch clients 1 time for 30 days or more and 1 time for 60 to 90 days;


Requirements

  • Excellent interpersonal skills;
  • Talent in negotiation Ability to solve problems;
  • Autonomy Ease with the Office suite;
  • Bilingualism Minimum 2 years experience in a customer contact center;
  • Knowledge of the automotive field (an asset);
  • Ability to work with multiple software;
  • Sense of organization ;

We offer

  • Full-time and permanent position Competitive compensation;
  • Social advantages ;
  • Bonus plan based on performance;
  • Regular schedule, day, evening and weekend;
  • Employee discount
Read more